Cancel Premium

1. Sign in to your Yarn Room.
2. Open Account / Billing.
3. Select Manage Subscription to open Stripe’s secure billing portal.
4. Cancel the active subscription there.

Cancellation stops future renewals. Premium stays available through the end of the period already paid for unless law requires a different result.

After Premium ends

If you previously purchased Standard Lifetime, your account returns to Standard. Otherwise it returns to Free. Saved yarn, projects, photos and other records are not deleted or locked. You can view and export existing data after a downgrade.

Standard Lifetime

Standard Lifetime is a one-time purchase and does not renew. It provides Standard features for as long as Kneat Heaven operates this app. It is separate from Premium.

Request a refund

You may request a refund within 14 days of your initial Yarn Room app purchase. Email [email protected] from the address connected to your account and include the purchase date and plan. Do not send passwords, sign-in codes or card details.

Requests outside that period are reviewed when required by law or when exceptional circumstances apply. Approved refunds return to the original payment method; bank processing time is outside Kneat Heaven’s control. This policy does not limit mandatory consumer rights.

Important account distinction

Deleting Yarn Room data does not cancel a subscription. Cancelling or refunding a plan does not delete Yarn Room data. Complete billing changes first, then use the app’s Data section if you also want to export or delete private records.

Go to support · Review plans